If you want to reach us by phone:
Customer Care Center..............
1-800-407-4627
TTY Line........................................
1-888-757-6034
24/7 NurseLine...........................
1-800-224-0336
24/7 NurseLine TTY..................
1-800-368-4424
Breastfeeding Support Line.....
1-800-231-2999
Care Management.....................
1-888-334-0870
anthem.com/ca
The information in this newsletter is meant to educate.
It is not meant as medical advice. Please check with your
doctor for any advice about your health. Your health plan
may not cover some types of care. Check your Member
Services Guide for details about what benefits your health
plan covers and what it does not cover.
With the exception of
anthem.com/ca
, the websites
referred to in this newsletter are websites of independent
entities and not affiliated with Anthem Blue Cross.
Copies of any type of member information are made
available (at no cost) upon request for translation,
Braille, large print or audio format
.
Just call the Customer
Care Center (see numbers at left)
.
We can answer any
of your questions about your plan
.
If you have hearing or
speech loss, call the TTY line (see numbers at left)
.
Anthem Blue Cross Partnership Plan is the trade name of
Blue Cross of California Partnership Plan, Inc. Independent
licensee of the Blue Cross Association.
24974CAMENABC 08/13
®
ANTHEM is a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross name and symbol are
registered marks of the Blue Cross Association.
© 2013
WPT29406
No two people are the same, so why should your
health care be?
That’s why we’re supporting a patient-centered
approach that puts you at the center of your health
care. That means focusing on preventing health
problems in the first place. How? We’re giving
PCPs an even more important role through
patient-centered care. And we’re giving them
the right information, tools and support so
they can manage your care based on your
own health history.
We hope to help improve your health and care
and lower your costs through:
•
Better access:
You’ll be able to go to your PCP
when you need to – after hours, on the weekends
or even on the web. And your PCP will have the
time needed to give quality care.
•
Lowering health risks:
That means your PCP
will have information that can identify when you
haven’t had recommended treatments. Your PCP
will be able to take care of any gaps in care (like
a missed eye exam) and help keep you out of the
hospital or emergency room (ER) more often.
•
Coordinating care:
PCPs will have the tools
and information they need to give the best care.
They’ll be able to handle more of your care,
instead of referring you to specialists. They’ll
Patient-centered care:
health care focused on you
Know your rights
We want you to know what your rights and
responsibilities are as a member of our health plan.
To read about your rights, visit
anthem.com/ca
.
❯
❯
At the top of the screen, click on
State Sponsored
.
❯
❯
Choose
Medi-Cal
.
❯
❯
Choose
Member Services Guide: Medi-Cal
.
You also can call us at
1-800-407-4627
for a
paper copy.
still be able to send you
to specialists for more
care when needed, but
they’ll work together as a
team. And we’ll even alert
your PCP when you are
admitted to the hospital or
go to the ER.
•
Meaningful information:
Your treatment will be
based on your specific
health needs. We’ll
give PCPs the medical,
drug and lab data they
need to make treatment
recommendations based on a full picture of
your health.
•
Sharing wellness and preventive care:
We’ll offer
our care management nurses, who can work
as part of your PCP’s team, to help manage
situations that require complex care.
•
More convenience:
Since you should need fewer
visits to get the right care, you could save time
and hassles.
Looking for a doctor who participates in our
patient-centered care approach? Use the
Find
a Doctor
tool at
anthem.com/ca
or call the
Customer Care Center number on your ID card.
