My Health
· 9
Anytime, day or night, you can find information
on our website. Just go to
anthem.com/ca
. You
can learn:
•
About your benefits for different services.
These could include primary and specialty care,
hospital, and other services.
•
How to see your primary doctor and get care.
•
How to learn about providers in your area.
•
What to do when you are out of the plan’s
service area.
•
How to get information on emergency care and
911 services.
•
How to access care after normal office hours.
•
How to file a claim for covered services.
•
How to voice a complaint or appeal a decision.
This includes your right to an independent
external appeal.
•
About your rights and responsibilities as
a member.
•
About our
Quality Improvement
programs.
You can see how we use this information to
review and help improve the quality of benefits
and services.
Donate organs to save lives
One organ donor can save up to eight lives. More
than 100,000 people are waiting for organs. They
need your help. Become an organ donor. To learn
more, speak with your doctor about it. Or visit
organdonor.gov
to sign up online.
Source: U.S. Department of Health and Human Services’ organ
donation website: organdonor.gov
Looking for a provider,
hospital or pharmacy?
It’s a snap. You can search for doctors, dentists,
pharmacies, hospitals and other health care providers in
both English and Spanish. Go to
anthem.com/ca
. Choose
the
Find a Doctor
tool on the home page.
It lets you search by plan type, name, specialty, gender
or location. You can also get information about a doctor’s
skills and training, such as languages spoken and
board certification.
If you don’t have Internet access, or you would like more
information about the professional qualifications of the
doctors in our network, call us at the number on your
member ID card. A staff member will search the web for
you using the criteria you provide. He or she will then
read, mail or fax the results to you.
Benefit and plan information
is just a click away
•
How to ask for Advance Directives (Living Wills).
•
About information you can ask for and get every
year, including a new provider directory.
Need info specific to your policy?
Register on the member website to:
•
Learn about your copays and the costs you will
have to share (if any).
•
View existing claims.
•
Change your primary doctor (if it applies to
your health plan).
•
Order a new member ID card.
You can check your Member Services Guide to
learn about the benefits and services covered under
your plan. It also has any benefits that are not
covered or are limited. These include benefits that
may not be covered if you get services outside your
plan’s service area.
If you need a copy of the information on the web
or in your Member Services Guide, call us at the
number on your member ID card.
