If you want to reach us by phone:
Customer Care Center..............
1-800-407-4627
TTY Line........................................
1-888-757-6034
24/7 NurseLine...........................
1-800-224-0336
24/7 NurseLine TTY..................
1-800-368-4424
Breastfeeding Support Line.....
1-800-231-2999
Care Management.....................
1-888-334-0870
anthem.com/ca
The information in this newsletter is meant to educate.
It is not meant as medical advice. Please check with your
doctor for any advice about your health. Your health plan
may not cover some types of care. Check your Member
Services Guide for details about what benefits your health
plan covers and what it does not cover.
With the exception of
anthem.com/ca
, the websites
referred to in this newsletter are websites of independent
entities and not affiliated with Anthem Blue Cross.
Copies of any type of member information are made
available (at no cost) upon request for translation,
Braille, large print or audio format
.
Just call the Customer
Care Center (see numbers at left)
.
We can answer any
of your questions about your plan
.
If you have hearing or
speech loss, call the TTY line (see numbers at left)
.
Anthem Blue Cross Partnership Plan is the trade name of
Blue Cross of California Partnership Plan, Inc. Independent
licensee of the Blue Cross Association.
ACA-MEM-0129-14_MC
®
ANTHEM is a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross name and symbol are
registered marks of the Blue Cross Association.
© 2014
WPT30413
There are several services that are now covered
by Anthem.
What are Long Term Services and Supports
and what is our role?
We will cover the following Long Term Services
and Supports:
•
In-Home Supportive Services (IHSS) are
personal care services for people who need
help to live safely in their homes. If you
currently get IHSS, you do not have to
change your IHSS providers, and you can
still hire, fire and manage your providers.
There will be no change in how your provider
is paid.
•
Community-Based Adult Services (CBAS)
is daytime health care at centers that provide
nursing, therapy, activities and meals for
people with certain chronic health conditions.
If you get CBAS, nothing will change.
•
Multipurpose Senior Services Program
(MSSP) provides social and health care
coordination services for people age 65
and older. If you currently get MSSP,
you do not have to change your
MSSP provider.
•
Nursing home care: if you get care in a
nursing home, your health plan will work
with your doctor and nursing home to
better coordinate your care. If you are
currently in a nursing home, you do not
have to change your nursing home.
Do you know what’s new with your health plan?
What if I am already getting Long Term
Services and Supports?
If you are already getting one or more of these
services, you do not need to do anything. You will
still get these services as you do today. This notice is
for your information only.
What if I am not getting Long Term Services
and Supports?
Should you ever qualify for any Long Term
Services and Supports, they will be covered by us.
How does this help me?
This change helps us to better coordinate
your medical and Long Term Services and
Supports together.
For help or more information
•
If you have questions about this notice or your
services, call us.
•
If you have questions about IHSS, call your
IHSS social worker at the county social services
office. They know about this change and can
help you.
We also provide some of your outpatient
behavioral health/mental health services
We will cover several new outpatient mental health
services and limited substance use disorder services.
Other substance use disorder services are available
through county alcohol and drug programs.
Specialty mental health services will continue
to be available through the county mental health
plans. Review your Member Services Guide for
more information on what is covered by us.
Call us for help
We understand that sometimes changes to your
benefits can be hard to deal with. We’re here for you
if you have questions about any of these changes.
You can go online and review your Member
Services Guide at
anthem.com/ca/medi-cal
or
you can call us at
1-800-407-4627
. The TTY
line for members with hearing or speech loss
is
1-888-757-6034
.
